No More Missed or Dropped Calls
29% of calls lead to a purchase, however 79% of consumers have a negative customer experience when trying to reach a business with poor voice quality. Leaving them feeling frustrated, stressed, and affecting their confidence in purchasing from that business.
Is poor voice quality effecting your ability to better serve your customers?
Is your current phone service costing you revenue dollars and negatively impacting your brand image?
When switching to VOIP technology, average business reduces their telecom costs by 50% while increasing their productivity by 20%.
A VOIP solution is ideal for small to medium sized businesses as it can grow with your company. Replace your traditional phone system with a cloud-based, feature heavy communication system that is designed for your specific needs.
Benefits
There are three major benefits of choosing VoIP for business phones over choosing service through traditional phone lines.
Costs for VoIP services tend to be less expensive since they don’t require their own physical connection to your business’s office.
VoIP business phones also give you extra mobility since you aren’t tied to a physical phone. Your business phone calls can instead be routed to a cell phone while you’re on the go, and you can easily check your voicemails from wherever you are in the world.
VoIP business phone systems are easy to customize and make changes to. When you work with SimplicIT, you have 24/7 access to technicians who can help you make adjustments any time. No more waiting 2-5 business days just to hear back from your provider! Featuring unlimited domestic calling, a free mobile app, and desk phones that work anywhere.
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Business Phone Perks and Features
Auto-attendants answer incoming calls and provide callers with automated messages and menu options. This allows customers to guide themselves through to a specific department or person within your company. Auto-attendants can also help you to reduce the amount of time spent answering automated spam or scam calls, known as robocalls.
This allows you to choose where calls are routed based on the time of day that customers dial in. You can set up your system to direct calls straight to voicemail after business hours or forward callers to on-call representatives.
Choose which of your employees will receive different types of calls, and in what order each employee will receive calls.
Give your callers the chance to wait for someone to help them. In the meantime, they can listen to music or marketing messages.
FAQs about VoIP Business Phones
VoIP enables your business to use a service called Hosted Private Branch Exchange, HPBX or Hosted PBX. HPBX gives you the ability to control all sorts of aspects of your phone calls, and replaces expensive on-site PBX boxes that take up space and require maintenance.
With VoIP service, calls to your business phones are combined with your regular internet traffic and are routed through your connection to your Internet Service Provider (ISP).
